FAQ’s - Sandbank Party, Island DJ, Paradise Dream Resort in Fiji

FAQ’s

 

We’ve grouped together the most frequently asked questions for BlueSky FIJI!

If your question is not covered below please feel free to touch base with our customer service team by emailing team@tourismhq.com

 

Where’s the party at in FIJI?

We’re taking over Mana Island Resort & Spa. A hidden paradise nestled on a 300 acre lush tropical oasis right in the heart of the Mamanuca Islands of Fiji, 32km West of Nadi.

The island is surrounded with white sandy beaches and crystal clear blue waters providing the most mind blowing platform for the BlueSky Experience.

 

Can we organise our own accommodation?

The BlueSky Experience is an exclusive island takeover and experience so you’ll need a package to join the party on the island!
Who run’s BlueSky FIJI?

BlueSky FIJI is run by TourismHQ (www.TourismHQ.com). TourismHQ is a New Zealand registered travel company which founded ‘BlueSky FIJI’ in 2012, which has sold out every year!

 

Is there an age restriction for the BlueSky experience?

Yes, BlueSky FIJI is an 20+ experience. No exceptions.

 

What is included in the packages?

All packages include flights (unless opted out of after placing down your deposit), accommodation, transfers, plus our massive line up of entertainment, activities, beach sports and additional unique experiences.

 

What is not included with the packages?

Packages do not include the likes of meals, drinks, travel insurance and additional activities.

 

Do I need a passport?

Yes, please also ensure there’s at least six months until expiry from the date of your return to New Zealand.

 

Do I need a visa for Fiji?

NZ, Australian and American citizens and permanent residents are automatically issued tourist visas when you arrive in Fiji. For more clarification on this and details on other national passports visit here.

 

Where do we fly from?

If you have flights included, from Auckland International Airport

 

Do I need travel insurance?

Most definitely! Travel Insurance can cover a range of unforeseen instances that affect travel, such as medical expenses, trip postponement, trip delay or baggage delay, just to name a few!

 

How do I book?

You can secure your spot with a $50pp deposit @ www.BlueSkyFIJI.com, following payment of this deposit you will receive an email with the option to pay upfront or opt into a monthly payment plan.

 

What payment methods are there?

All payments for security purposes are transacted by Credit Card.

 

Can I change the details of those travelling with me?

We provide the ability to change your name, or those travelling with you free of charge up until six weeks out from departure. No changes can be made post this date. (Make sure you’ve secured travel insurance incase something happens!)

 

What currency and payment methods are available in Fiji?

All transactions on the island will be in Fijian Dollars. While at the resort you can charge your expenses back to your room and pay this amount via credit card or with Fiji cash.

 

What fees should I know about?

Airport Fees: Nil, we have this all covered in your package cost.

Additional Taxes: Nil, we have this all covered in your package cost.

Name change fees: Free of Charge until six weeks out from departure. No Changes can be made following this date.

Credit card Fees: 2.8% on all credit card transactions

Payment Plan Fee: A 9% admin fee is added for those opting to pay their balance on a monthly basis.

Cancellation Fees: In order for us to deliver such great deals we are unable to reimburse you. Depending on your circumstances your travel insurance may cover you in such an event.

 

Is there a fee for checked luggage with the airline?

Our flights for BlueSky include standard check-in and carry-on luggage. Please refer to Fiji Airways website for more information on standard luggage allowances.

 

Are hotel deposits required?

The resort will tab a refundable damage/security deposit that is collected at check-in and returned if there is no damage to your room. This is done at the time of check-in with a credit card or if paying in cash a FJ$500 cash bond.

 

What happens if I am late in paying an instalment

Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through.

 

Can I transfer my reservation to someone else?

In most cases, yes, you may transfer your reservation to someone else, free of charge, up until six weeks out from the trip you can do this online by signing into your account.

 

Can I extend my trip?

You can add on additional nights or opt out of flights altogether after you’ve placed your deposit down!

 

When do I receive my travel documents?

Travel documents will be made available two weeks out from Departure.

 

Does BlueSky FIJI supply chaperones, can we do our own thing?

TourismHQ views its travellers (all 18+) as responsible adults and just like booking with your local travel agent BlueSky FIJI is your trip so you’re more than welcome to disappear on your own adventure.

The wristbands you’ll be given will provide you access onto Mana Island at any time during our stay.

With that freedom we won’t be chasing you like school teachers, if you go M.I.A… as Mum says “you’re old enough and ugly enough now” – it’s your trip, enjoy!

 

How do we get from the Airport to the Resort?

Unless you opt out, we’ve got this all sorted for you just rock up to Auckland airport and be ready for the time of your life!

 

Can I plug in my electrical equipment?

Fiji has the same electrical outlets and power supply as in Australia and New Zealand. If you can get it onto the island you can plug it in.

 

Where can I fund BlueSky’s Terms & Conditions?

You can view our Terms & Conditions via the link below!

 

If there’s a question not answered above please feel free to touch base with our Customer Service team by emailing team@tourismhq.com