Terms and Conditions

 

TourismHQ Limited (“Tourism HQ”) is a New Zealand business.

 

ALL ATTENDEES MUST BE 20 YEARS OR OLDER

 

By completing the booking form you warrant that the information contained in the booking form is correct. You agree to bear all loss, damage or liability arising from any inaccuracy, whether by omission or error, innocent or deliberate, in the information recorded in your booking form.

 

FLIGHTS

 

All flights are subject to the specific airlines’ terms of carriage.

 

All flights depart and return to the port of departure specified when booking.

 

These special fares do not accrue air points or any similar loyalty points, nor can any upgrades be purchased via air points or by similar means.

 

PRICES

 

Fares promoted are “per person”; however some rooms are sold in packages for multiple persons to attend.

 

The buyer agrees, when in purchasing a package, to assume sole financial liability for making payment of the deposit and total remaining balance payable.

 

Prices quoted are in the currency displayed upon booking, unless stipulated otherwise.

 

Prices are inclusive of taxes where applicable.

 

Prices may be subject to change due to tax or fuel surcharge increases.

 

TourismHQ reserves the right to amend prices at any time.

 

WHAT’S NOT INCLUDED IN OUR PRICES (this list is illustrative not exhaustive)

 

• Meals and beverages, unless stipulated otherwise.

 

• Motor sports and day tours, including (but not limited to) the Sandbank Party, (use of) jet skis, scuba diving and the Cloud9 tour.

 

• Insurance, including but not limited to travel insurance.

 

• Personally incurred expenses.

 

• Any travel cost incurred to and from your home port of departure and/ or return.

 

• Any charges levied by the island resorts for the use and/or damage of their facilities.

 

• Travel visas (If required).

 

PACKAGE SALES

 

You agree that if the amount paid for a package is incorrect, TourismHQ is entitled to revise the pricing to the correct pricing or cancel that package and refund the amount paid irrespective of the cause of the error being human error or a system malfunction.

 

If you do not receive a confirmation email after submitting your payment information, or if you sight or review experience an error message or experience service interruption after submitting your payment information, you agree that it is your responsibility to confirm whether or not your purchase order has been successfully placed. You further acknowledge that you bear this burden because only you may be aware of any problems that occur during the purchase process.

 

You agree that TourismHQ will not be responsible for any loss that you suffer (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

 

You agree that TourismHQ will not be held liable if you purchase additional or unwanted packages or upgrades as it is your responsibility to be sure that you have selected the appropriate package(s) and upgrade(s).

 

PAYMENT
 

We only accept credit or debit cards for payment

Card Fees 2.8% is added on all credit and debit card transactions

Payment Plan Fee A 9% admin fee is added for those opting to pay their balance on a monthly basis.

 
 
POTENTIAL NO GO – LACK OF SALES

 

Completion of the online booking form and payment of your deposit, or the full cost, does not guarantee your booking. If insufficient packages are sold and the trip does will not proceed, TourismHQ will be in contact with you by no later than 90 days before your flights are scheduled to depart to advise you of the cancellation of the trip. In the event that the trip does not proceed because insufficient packages have been sold, you will be provided with a full refund. Please note that any additional costs such as flights to and from your home port of departure and/ or return are at your sole risk, a risk which can be addressed by you procuring travel insurance with appropriate terms which cover this type of occurrence.

 

FEATURED PERFORMERS/ ENTERTAINMENT

 

Whilst every effort is made to ensure that all advertised performances and entertainment occur, TourismHQ reserves the right to change the published line-up of performers and/or entertainment without notification to you: this includes but is not limited to featured performers and any other type of attraction or form of entertainment featured in Tourism HQ’s promotional materials. In agreeing to TourismHQ having this right, you acknowledge and agree that the packages are solely sold and purchased for the experience of travel and not for the purpose of being entertained by a featured performer or a promoted form of entertainment.

 

CANCELLATIONS & NON-PAYMENT

 

Given the short turnaround of this event, if you cancel, or your reservation is automatically cancelled for non-payment, there are no refunds.

 

In the case of a credit card chargeback or reversal of past payment(s), any expenses, disbursements and legal costs incurred by TourismHQ in the course of it enforcing its rights to retain those funds and/ or enforcing the payment of monies owing to it shall be paid by you, the Customer, including any actual lawyer’s fees, debt collection agency fees and an applied interest rate of 23% per annum on all outstanding and owing sums.

 

Guests opting to pay for their reservation by way of instalments must do so on the agreed instalment dates; failure to do so will result in the automatic cancellation of the reservation.

 

Depending on your reason for cancelling and provided your reasons fall within the terms of your travel insurance policy, subject to these terms and conditions, you may be able to have these charges refunded. Consult your (travel) insurer for further details.

 

PERSONAL DETAILS/ CHANGES/ AMENDMENT OF BOOKINGS

 

It is the responsibility of the purchaser to ensure that the correct information is completed for all packages. TourismHQ and will not be responsible for any costs incurred if customers do not enter the correct details during the process, for any reason.

 

If you do not complete your details by a required and notified date, you may be charged service fees which will be required to be paid before your package can be successfully redeemed.

 

After you have made a booking and paid a deposit, any change to your reservation will incur an administrative fee of NZD $100 per person, per change.

 

Name changes may be made free of charge via the booking system up until 45 days prior to travel.

 

After you have made a booking and paid a deposit, any change to your reservation will incur an administrative fee of NZD $100 per person, per change.

 

No changes can be made within 30 days’ of travel save as set out below:

 

• Such changes are subject to availability and only upon full agreement by TourismHQ, which is at our sole and absolute discretion.

 

• If your requested change is not available, the normal cancellation policy outlined herein applies.

 

MATTERS OF DISPUTE / LIMITATION OF LIABILITY

 

Travel is an individual experience, and your preferences and opinions may vary from our own and that of others. Accordingly, you agree that TourismHQ is not responsible for your personal satisfaction.

 

TourismHQ facilitates the direct contractual relationship between you (the customer) and principal suppliers (i.e. airlines, other transport operators, accommodation suppliers and other suppliers). We undertake to perform these services with reasonable skill and care.

 

All package bookings are subject to the terms and conditions and limitations of liability imposed by the specific service providers who are providing services to you. Those terms and conditions may limit or exclude liability for death, personal injury, delay and loss or damage of baggage.

 

You agree it is your responsibility to ensure that your travel documents are all valid and correct.

 

You agree that you will not hold TourismHQ liable for any loss, damage, claim or liability arising from those acts, defaults or omissions which occur outside of Tourism HQ’s control or any cause occurring independently of human control. Any cause occurring independently of human control includes weather disruptions, earthquake, dangers caused by or incidental to the sea, flood, fire, storm, natural disaster, acts of God, war, terrorism, acts of Government or other authorities, armed conflict, hostilities, civil disturbances, labour strikes, lockouts, boycotts, the breakdown of machinery or equipment, deaths, pilferage, epidemics, pandemics, quarantines or any exercise of any applicable medical or customs regulation or other similar events beyond the reasonable control of a human being.

 

INSURANCE

 

TourismHQ requires you to take out comprehensive travel insurance from a reputable company with full indemnity cover for cancellation, loss of deposit, medical expenses, personal accident(s) and loss of personal baggage (whether by theft or otherwise).

 

You should take out travel insurance at the time that your holiday is booked.

 

Whilst TourismHQ exercises the skill and care at all times, in the unlikely event of an emergency, TourismHQ staff may, in their absolute discretion, call for third party emergency services, including but not limited to expert medical care, to ensure the protection of your health, safety and/ or property. Should this occur, you agree that TourismHQ may make claim of a refund of such monies from you in the first instance and your insurer if required.

 

PROMOTIONS/ WEBSITE

 

All reasonable care has been taken to ensure the accuracy of all promotional materials, but services offered, package availability, prices and event details may be subject to change from time to time.

 

You agree to keep in contact with us (or your travel agent) to ensure any changes which occur can be passed on to you.

 

FILM & PHOTOGRAPHY

 

You agree that any photograph, video or image taken of you during your holiday with TourismHQ may be used by TourismHQ for promotional purposes in our promotional materials, our brochures and/ or on our website and that no further consent from you and/ or any payment to you are required.

 

COMMERCIAL USE

 

You agree not use any film or photography from the trip for commercial purposes without written consent from TourismHQ Limited.

 

Packages may not be used as part of promotional giveaways, contests, and sweepstakes and/ or in exchange for services unless the express written consent of TourismHQ is obtained.

 

Strictly no promotion of any third party commercial product or service may occur during the trip without the express written consent of TourismHQ.

 

CHANGES IN ITINERARY

 

TourismHQ reserves the right to make changes to an itinerary or postpone the trip if circumstances beyond our control make it necessary, including weather and cultural conditions.

 

PRE AND POST TRIP TRAVEL AND ACCOMMODATION

 

TourismHQ is not responsible for your travel arrangements to Auckland, your port of departure, and costs incurred in getting to the point of commencement of the holiday, or from the point of conclusion of the holiday. All bookings with these carriers, hoteliers or other service providers are subject to their terms and conditions and limitations of liability imposed, and are borne at your sole risk.

 

BAGGAGE

 

TourismHQ will not be held responsible for any loss or theft of baggage or belongings.

 

You agree to obtain appropriate travel insurance to cover you for the risk of the loss or theft of baggage and belongings.

 

CODE OF CONDUCT

 

The success and enjoyment of your holiday depends on you and others behaving in an appropriate and responsible manner. It is a material condition that your conduct is compatible with the wellbeing and general enjoyment of others on your holiday.

 

You agree to accept the authority of TourismHQ staff, and that of your principal suppliers’ staff, and at all times comply with their requests and directions. You further acknowledge and agree to that there is a zero tolerance policy regarding the use, possession and sale of illegal drugs, intoxication, threatening or abusive behaviour, both physical and verbal, risk taking and/ or property vandalism.

 

You agree that you will not attempt to bring or purchase the following items (this list is illustrative not exhaustive):

 

• Illegal drugs and/ or substances.

 

• Gang patches of affiliated clothing.

 

• Material to construct fires or weapons.

 

• Other dangerous items.

 

• Any alcohol.

 

Attendees agree to allow authorised staff to search their clothes, bags, containers or other possessions, for items which might violate these conditions.

 

If your behaviour is deemed to have the potential to negatively affect another guest’s experience, then TourismHQ, at our discretion, may not let you continue with your holiday:

 

• If this occurs you will be responsible for your own return transport costs and you will not be entitled to any refund for the unused portion of your holiday.

 

• You also agree that if this occurs you will have no claim against TourismHQ or our suppliers for any resulting loss that you suffer or incur.

 

RESPONSIBLE SERVICE OF ALCOHOL

 

The resort used for your holiday has a policy of responsible service of alcohol. If you become intoxicated, you will not be served and you may be escorted from any area where alcohol is being served.

 

PASSPORT AND VISAS

 

It is your responsibility to ensure you have a valid passport, with a minimum of six (6) months’ validity, and any applicable visa that you may require for your holiday.

 

Should your passport not have a minimum of six (6) months’ validity, you may be refused travel with no refund available.

 

PRIVACY

 

TourismHQ stores information about you and your booking so that we can notify you of our holidays and special offers and for the purposes of obtaining your feedback.

 

If you do not wish to receive correspondence from TourismHQ, please unsubscribe using the link featured at the bottom of our email correspondence.

 

These terms and conditions are governed by the laws of New Zealand.

 

Contact Details

c/o: team@tourismhq.com

PO Box 37887

Parnell, Auckland

New Zealand